Refund policy

Exchange & Return Policy

At Mask Off, we value your trust and strive to provide a pleasant shopping experience. Please review the following exchange and return policy carefully before placing your order.

Refund Policy

• Customers are allowed to inspect the order before making payment to the courier.
• Once the order is paid for, no refunds are available under any circumstances.
• Delivery charges are non-refundable.

Exchange Policy

• Exchange requests must be made within 2 days of receiving the order.
• Exchanges are subject to product availability.
• Items must be unused, unworn, unwashed, and returned in their original condition, with all tags and original packaging intact.
• A valid receipt or proof of purchase is required.
• Delivery charges are non-refundable and may apply again for exchanged items.
• Exchange requests can be initiated by contacting our customer service team through our social media DM’s or via WhatsApp on 71 069 618.

Non-Exchangeable Items

For hygiene and quality reasons, the following items are not eligible for exchange:

• Socks and Buffs items
• Sale or promotional items
• Items showing signs of use or damage not caused during delivery

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify our customer service team within 24 hours of delivery.
• Items reported within this timeframe are eligible for direct exchange, subject to verification.

 

For assistance, please reach out to our customer service team via the chat feature on our website during business hours.

Thank you for choosing Mask Off. We truly appreciate your Trust.